Terms and Conditions

All hire items are checked for any damage before collection / sending out / at delivery – general wear-and-tear / scuffs are minimal. If any items are not returned, lost or any damage occurs, this amount will be deducted from the security bond held. This includes damage to paint, dents, scratches, cracks or chipping, as well as weather damage (rain). 

Should the amount be in excess of the security bond, an invoice will be issued which will need to paid within 7 working days of receiving the invoice.

If DIY Hire, please take care in transit that hire items are packed properly, secure, supported and covered, as any damage or loss will be deducted from the security bond. Please ensure you bring blankets and/or towels for transport. All items are to be returned CLEAN and in good order please. No mud on furniture including feet of tables. If hire items are returned dirty a cleaning fee will apply and be deducted from the refundable security bond.

If hiring cocktail tables, please ensure all black feet are still on the cocktail tables as this will incur a full table replacement fee. They easily pop off in transit and it is the clients/hirer’s responsibility to ensure they are all returned. A tool is sent with the tables to tighten if required. This is also to be returned. If the tool is not returned there will be a $20 fee taken off the bond amount. There is a black table topper for transport to assist in not scratching the surface. This will also incur a replacement fee if damaged.

For Linen Hire – please return clean, otherwise a $20 cleaning fee will be charged and deducted from the refundable security bond.

For all hired items, DIY or delivered/styled by SEBT. Please ensure that all equipment hired is locked away in a safe and secure place at all times.

If items are not returned by the due date/time - additional hire costs will be incurred and deducted from the security bond. If loss of business/income is incurred due to the goods not being returned on the agreed date/time, these charges will be invoiced to you.

All Hire Items are to be checked on return and any damage to items should be identified and explained there and then. Only after items are given the all clear by a SEBT representative, bonds will be refunded. The full Security Bond refund will be paid via EFT into bank account provided by customer unless it was paid with cash. 

If this is not possible, the customer will be contacted within 7 working days concerning losses/damages and fees owing; balance will then be transferred.

PAYMENT:

Hire items: A 50% non-refundable deposit is to be paid upon agreement of final hiring/service costs and the balance paid 14 days prior to the event (for DIY pick up only); 21 days before the event (on coordination and styling packages); unless otherwise stipulated or as per prior arrangement made.

ANY OUTSTANDING BALANCES ON ACCOUNTS ARE STRICTLY PAYABLE WITHIN 7 DAYS FROM DATE OF FINAL INVOICE or UNLESS OTHERWISE STIPULATED ON FINAL INVOICE RECEIVED.  

The HIRER takes responsibility for any injury that may occur to persons over the hire period. SIGNATURE EVENTS BY TARRYN takes no responsibility. SIGNATURE EVENTS BY TARRYN is not responsible for Marquee, structures or tarps or any other equipment causing injury to any person or damage to property with regards to abnormal weather conditions (e.g. strong winds, hail, electrical storms, cyclones) or malfunctioning of hire equipment.

Goods are not to be shifted from address hereon without consent of SIGNATURE EVENTS BY TARRYN. The Hirer grants SIGNATURE EVENTS BY TARRYN permission to access hire items or examination when called upon to do so or in case of client default, removal of said items. Price subject to change without prior notice and determined by seasonal demands.

UNLESS OTHERWISE STIPULATED THE FOLLOWING REFUNDABLE SECURITY BONDS WILL APPLY. PAYMENT MADE NEEDS TO BE IN CASH OR BY DIRECT TRANSFER INTO BANKING ACCOUNT AS INDICATED BELOW UPON CONFIRMATION OF ORDER/SERVICE/BOOKING MADE:

Security Bond Deposit amount on collection:

Amount is dependent on the Hire fee: 

$1 - $100 incurs $150 deposit

$100 - $200 incurs $200 deposit

$200 - $300 incurs $250 deposit

Over $300 will be advised depending on items hired and final invoice amount

Replacement/Damage fee with be charged at current market replacement value. Any delivery fees incurred from replacement will also be charged and deducted from the security bond or invoiced. The goods are still owned and the property of Signature Events by Tarryn and does not mean the client can keep damaged goods if security deposit is deducted

CANCELLATION POLICY: All booking fees are non-refundable (50% deposit). Cancellation more than 14 days prior to your booking will be eligible for a refund less the booking fee. Cancellations within the 14 days prior – hire fees will not be refunded as this is considered loss of business. Delivery and collection fees however if applicable will be refunded.

By paying a deposit or any fees -  you agree to Signature Events by Tarryn's Terms and Conditions listed above. We request a signed copy however payment reflects acceptance. A signed contract/terms and conditions are not required to enforce the above.